FAQs

Here are answers to common questions and tips on how to make the most of AANAConnect. If you require additional assistance, please contact us. For a quick reference, download our PDF guide.

COMMUNITY BASICS
What is AANAConnect?
How is AANAConnect different from other networking sites (LinkedIn, Facebook, etc.)?
Help! I can’t log in.
How do I find out about new updates to AANAConnect?
Why are certain members featured on the AANAConnect home page and what do the points mean?
How do I report technical problems or inappropriate messages?

DISCUSSION GROUPS
What are discussion groups?
What do real time, daily digest, Legacy, and no email options mean for subscriptions?
How do I change my subscription and email delivery preferences?
How do I post a message to a discussion group?
I stopped receiving emails from AANAConnect. What happened?
How do I view past messages posted to a community’s a discussion group?
Can I remove or edit a message that I posted?
How do I hyperlink text within a message?
How do I post a message to multiple discussion groups at one time?
How do I edit my signature?
Why do attachments come as links and not real files?

COMMUNITIES
What are communities?
How do I find communities to join?
How do I join communities?

DIRECTORY/PROFILES
How do I complete my profile?
How do I upload a picture to my profile?
What if I don't have a good picture?
How can I control who can see what on my profile?
What are the “networks” that show up on my profile?
How do I search for a member?
How do I add contacts?
How do I send private messages?

RESOURCE LIBRARIES
What are resource libraries?
How do I view files in a community’s resource library?
How do I download files in a community’s resource library?
Why should I rate or comment on a library entry? How do I upload a file to a resource library?


COMMUNITY BASICS
What is AANAConnect?
AANAConnect is an online community for AANAC members. Through AANAConnect, members are able to interact and collaborate with other members who share common interests, administrative and regulatory questions and best practices, tips, general information, etc. AANAC members can search for other members in the Directory, add, read or download resources from the libraries, start or participate in an online discussion, etc.

How is AANAConnect different from other networking sites (LinkedIn, Facebook, etc.)?
AANAConnect is a private community, meaning only AANAC members, customers and potential members (in a limited capacity) can participate. It is a professional network designed to be a resource to help you in your job and build the body of knowledge for LTC nursing. It contains features that other sites do not: profiles are automatically populated from our member database, it does not require a separate login and it offers resource libraries where members can share documents, to name a few.

Help! I can’t log in
You will need to log in using your aanac.org login name and password. If you forgot your login information, you can reset it by going to https://web.aanac.org/login/retrievepassword.aspx.

If you check the “Remember me” option next time you log into the aanac.org website, you won't have to log in again for 30 days unless you (or your IT department) clear your "cookies" or you click on "Log out." "Remember me" creates an encrypted cookie, using the latest .NET authenticated technology, which is stored in your browser.

You may notice that AANAConnect e-mails contain the message "Your private login information is embedded in this message. Do Not Forward." To make it easier for you to respond to messages posted to the discussion groups, we have embedded sign-on information in the emails. If you pass on a message to a colleague using your regular email client's "Forward" feature, the recipient will be able to log in as you if they click on any of the links contained in the email. This auto log-in feature expires when the message is more than seven days old. If you are responding to a message that is more than seven days old, you will be asked to log in - unless you've chosen the "Remember me" option on the site described above. To safely forward messages to colleagues, please use the "Forward message" link found next to each post in the HTML version of the e-mail.

How do I find out about new updates to AANAConnect?
A special community exists for information related to updates on the AANAConnect, as well as to provide technical support. Subscribe to AANAConnect Updates and Support for all the latest AANAConnect news!

Why are certain members featured on the AANAConnect home page and what do the points mean?
Everything you do in AANAConnect earns you “points”: updating your profile, sending and accepting contact requests, posting to the discussion groups, sharing or borrowing files from the libraries, etc. Once you reach a certain point level, you are rewarded with a bronze, silver or gold “most valuable member” ribbon on your profile. The members featured on the home page of AANAConnect are the ones who have earned the most points in the last 30 days.

How do I report technical problems or inappropriate messages?
To report technical problems or inappropriate messages, click on the link “Feedback/Questions” at the top right of any discussion group message delivered to your inbox.

You can also report a concern from the AANAConnect home page. Click on the link “Contact us” in the upper right-hand corner of the page. Additionally, you can always contact AANAC by dialing toll-free 800.768.1880.


DISCUSSION GROUPS
What are discussion groups?
Discussion groups are the primary way in which community subscribers communicate with each other. Messages posted to the discussion groups are e-mailed to all the other subscribers of that particular community.

What do real time, daily digest, legacy, and no email options mean for subscriptions?

  • Real-time subscriptions mean that email messages arrive in your inbox as they are posted to the discussion group (typically within 1 hour of posting).
  • Daily digest means you will receive one email each morning per discussion group that contains all of the previous day’s messages.
  • Legacy subscriptions format the discussion group messages to appear in a text-only format that is easy to read on your smart phone or other handheld device. This is the only format that allows for direct reply, meaning you can use your email client “reply” button and do not have to go through the online interface. You can use this option on your regular email if you do not wish to use the online interface to post messages.
  • “No email” means simply that – you will receive no messages in your inbox, and must log into AANAConnect to read messages posted to discussion groups

How do I change my subscription and email delivery preferences?
You can change your subscriptions and email delivery preferences at any time by:

  1. Clicking on the “My Subscriptions” link found in your discussion group emails
  2. Mousing over "Communities" in the top navigation, then mousing over "View Community Discussions" from the drop-down menu and choosing “My Subscriptions” from the sub-menu.
  3. Going to the View Community Discussions page and clicking on the Add/Change subscriptions link in the upper right corner. All communities to which you belong will appear in bold at the top of the list. You can change your preferences by clicking on the appropriate button. Be sure to click “Save” at the bottom of the page before moving on.

How do I post a message to a discussion group?
There are several ways to post a message:

  1. Click the “Post a Message” link that appears on any discussion group message, both on those delivered to your inbox and in the archives.
  2. From your "Communities" page, click on "Post message" in the right navigation.
  3. From the "View Community Discussions" page, click on the name of the community to which you wish to post, and then click on the “Post a Message” link at the top of that page.

I stopped receiving my AANAConnect emails. What happened?
Due to the volume of emails generated out of AANAConnect, some email providers think it is spam and will either send the AANAConnect emails to a spam or junk mail folder, or won’t let it be delivered at all. First, check your junk mail folder. If you don’t see the messages there, contact AANAC staff at connect@aanac.org. Our system will try to deliver messages five times, but if they are each rejected, it will put your account on hold and an AANAC staff member will need to lift the hold.

To prevent this from happening, please ask your IT department to add DoNotReply@connectedcommunity.org and noreply@egroups.aanac.org to your organization’s “white list.”

How do I view past messages posted to a community’s discussion forum?
All messages posted to a discussion forum appear on the discussion archives. To view these messages, you can do one of two things:

  1. Click on the name of the community on the All Discussions page – communities to which you belong will show in bold
  2. From the My Profile drop-down menu in the main top navigation, click on My Communities. Click on the link called “View the Discussion” on the right hand side for the community archive you wish to view.

Can I remove or edit a message that I posted?
You are not able to remove or edit a message that you have posted to a discussion group. If you have concerns, please email us to discuss the issue with the site administrators.

How do I hyperlink text within a message?
When posting a message, look for the icon that has a globe and a chain link – this is the Hyperlink Manager. Clicking on it will open a box where you copy/paste into the field marked “URL” the website address of the page you are linking to. Then, copy/paste the text you want to appear in your message into the field marked “Link Text”.

How do I post a message to multiple discussion groups at one time?
You can cross-post to two groups at one time on the Post a Message page. Choose the primary discussion group to which you wish to send the message, and then choose a group to cross-post your message from the dropdown box labeled Cross Post To.

If you wish to send the message to additional groups, you can forward your posting by going to the My Profile tab and clicking on My Postings from the submenu. Find the message you want to post and click on the link named Resend. Choose the appropriate community to which you wish to send the message from the dropdown box labeled Discussion and click the Resend button at the bottom to post the message.

How do I edit my signature?
Go to Communities in the top navigation bar, then to "View Community Discussions" and choose My Signature from the dropdown menu. You can enter any specific information you want here, or use the variables listed on the right. To insert a variable, simply click on it. Using the variables means that any changes to your information on your profile – for example, your job title – will automatically update on your signature, rather than having to enter this information manually.

Why do attachments come as links instead of actual files?
Many regular email attachments never reach their intended recipient because they are too large or in a format the email service provider recognizes as a threat (containing a virus, etc.). By sending links instead, the probability of an email being delivered increases significantly. Additionally, when you share an attachment in AANAConnect, it is automatically added to the corresponding library, making it searchable and retrievable for members on future visits. Sending links allows that to happen.


COMMUNITIES
What are communities?
AANAConnect is made up of many communities based around job title, area of interest, geographic location, etc. Each community has two components: a discussion group and a resource library.
 
How do I find communities to join?
Select "Communities" from the top navigation. By default, you will view all of the communities to which you currently belong. Use the filters at the top of the page to switch your view from "Communities to which I belong" to "Communities I can join." From here you can browse through the available communities. You can click on the Community name to see recent discussions, members and library postings to give you an idea of what the community is about.

How do I join communities?
There are three ways to join a community:

  1. From the Communities page or a specific community's information page, click on the “Join" or "Join Community” button. If you don’t see the button, you either belong to it already or are not eligible to join this group.
  2. Click on the “Add/Change Subscriptions” link located on the upper right-hand side of the View Community Discussions page.
  3. Click on the "My subscriptions" link in emails you receive from the discussion groups. Select the delivery option for each community you'd like to join, then click "Save" at the bottom of the page. 


PROFILE/DIRECTORY

How do I complete my profile?
There are two main ways to reach your profile:

  1. On the AANAConnect home page, click on either your picture or the link that says “Profile” in the box on the upper right side of the screen, where it says “Welcome, [Name].”
  2. Click on the My Profile tab on the purple navigation bar at the top of the page
  3. Once in your profile, click the links located in each section (they say things like “Edit contact information” or “Add your Info”) to add information into that section. If no links appear, it means that this information is pulled from our database and you do not have the ability to edit it.

If you choose to edit your contact information, you will be routed to the aanac.org Member Center and may make any changes there. That will update our main member database and your AANAConnect profile.

A complete profile has information in all available sections, including a photograph!

How do I upload a picture to my profile?
To upload a picture, click on the link “Edit Picture” located under the grey “cookie cutter” picture to the left of your name. An upload box will appear. Click “Browse” to locate the desired file (must be .jpg, .bmp, or .gif file type, and approximately 600X600 pixels or smaller), and click “Open” on the dialogue box. Then click the “Upload” button. Once a picture has been uploaded, you can either remove it by clicking the “Remove Picture” link or change the picture by clicking “Edit Picture” link, both located under your picture.

What if I don't have a good picture?
Have fun with it. The images enhance the collegiality of AANAConnect, so feel free to include any image that reflects your personality, hobbies, pets or the like. Just make sure that the image you include is neither offensive to anyone nor protected by copyright, if you have not obtained permission from its owner or copyright-holder.

How do I control who can see what on my profile?
When you are viewing your profile, you will see a link called “My preferences” in the left navigation. Click on that link to open a page where you can control how messages, contact requests and other communications NOT related to the discussion groups are sent to you. If you scroll down further, you will see all of the facets of your profile with controls next to each that let you determine who sees what: My contacts, Members only, Public or Nobody. Please note “Public” really means public. Any information you set to public will be able to be picked up by search engines. This is helpful if you are a consultant or other provider and wish to increase your visibility.

What are Networks?
Networks are your peer groups – they are other members who have something in common with you. These network groups are automatically compiled from your interests, location, job history and education history. By clicking on the network name, you can see who else belongs to that network and reach out to them.

How do I search for a member?
To perform a simple search for a member by name, click on Directory and enter the appropriate information. For the advanced search, click on the link that says “Use more detailed search criteria.” The advanced search allows you to look for members by areas of interest/expertise, specialty units in his/her facility, or even the MDS software provider they use.

How do I add contacts?
You can add a contact by clicking on the link that says “Add [Name] as a contact” (or sometimes simply “Add Contact”). You can find this link below a person’s name in a directory search results listing, on a person’s profile page, or on any discussion group posting that the individual authored.

You can also go the My Profile tab, then My contacts, and click Add Contact(s). This takes you to the AANAConnect Member Directory where you can search for a particular person to add to your contact list.

How do I send private messages?
You can send a private message to someone by clicking on the link that says “Send Message.” You can find this option in three ways:

  1. Beneath a person’s name on the Directory search results screen
  2. In the Contact Information section of a person’s profile
  3. Below a person’s name on your My Contacts page
  4. Additionally, you can privately reply to a person who has posted a message to a discussion group by clicking the link “Reply to Sender” on the message, which displays either in your inbox or in the archives. 

RESOURCE LIBRARIES
What are resource libraries?
Resource libraries are similar to the local library where you live - the place where documents and files uploaded by members/subscribers are kept and maintained. Each community has one, and each library is searchable – or you can search across all libraries. Libraries are populated in two ways: 

  1. Each time an attachment is shared in a discussion group, it is automatically loaded into the corresponding library.
  2. Files can be uploaded directly to the library of your choosing.

How do I view files in a community’s resource library?
You can access a community’s resource library in several ways:

  1. Click on the link/paper clip icon in an email you receive from a discussion group.
  2. Click on the link named “Files” for the community you wish to access on the View Community Discussions page.
  3. Go to “Communities” in the top navigation, and choose “View Community Libraries.” From there, select "All Libraries" to browse or “Search libraries” to look for specific files.
  4. From the "Communities" page, locate the community you want and click on the number located to the right of the "Book" icon.
How do I download files in a community’s resource library?
Library entries are actually “folders.” Each entry can contain several files. To view and download an attachment, click on its name under “Attachment(s)”. Alternatively, if you want all of the files in a document, click on the library entry name, then click on the “Download all” link found at the bottom of the “Attachment(s)” section.


Why should I rate or comment on a library entry?
Each library entry has a five-star rating system, similar to amazon.com and other sites. By rating a document, you can help others judge the quality of the information contained in the file(s).
Commenting allows you to add additional information – if a document was helpful and why, if it contains incorrect information, etc.

How do I upload a file to a resource library?
You can upload a file directly to a library, or you can attach it to a message. To upload a file directly, go to "View Community Libraries" under "Communities" in the top navigation and click on Add Document from the submenu. Follow the steps on the page, and be sure to choose the correct library from the dropdown box labeled Library.

To attach a file to a message you are posting, click the “Attach” button beneath the message box on the Post a Message page. Follow the steps on the form, click “Finish,” and then send your message.